CONTACT US

Tulpenstraat 19, 3630 Maasmechelen

denis@delightfulgifts.be  

Tel: +32.483.29.70.95

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SHIPPING POLICY

Generic Shipping Policy

 

Thank you for visiting and shopping at www.delightfulgifts.be.

Following are the terms and conditions that constitute our Shipping Policy.

 

 

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via emailor telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

  

Shipment method BPOST

 

1-3 business days

RETURN & EXCHANGE POLICY

Our Return Policy

  • Contact Delightful gifts before returning any items.

  • The product must be in new condition.

  • To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.

  • If a package is unclaimed you might have to pay a handling fee.


Return Policy

Please contact Delightful gifts before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Delightful gifts and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 8 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Delightful gifts suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Delightful gifts will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Delightful gifts is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

 

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Delightful gifts reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 
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