Frequently Asked Questions

1. Q: How can I determine the right size for my order? A: Refer to our comprehensive size chart available on each product page to find your perfect fit. If you have additional questions, feel free to contact our customer support for personalized assistance.

2. Q: Can I modify or cancel my order after it's placed? A: Unfortunately, once an order is confirmed, we are unable to modify or cancel it. Please double-check your selections before completing your purchase.

3. Q: How do I return an item? A: Non-worn and fault-free items can be returned within 10 days of receipt. Contact our customer service team for return instructions. Please note that return shipping expenses are the responsibility of the customer.

4. Q: What payment methods do you accept? A: We accept a variety of payment methods, including credit/debit cards and secure online payment gateways. Details are available during the checkout process.

5. Q: Is my personal information secure when shopping on your site? A: Absolutely. We prioritize the security of your personal information. Our website employs industry-standard encryption and follows strict privacy policies to safeguard your data.

6. Q: How can I track my order? A: Once your order is dispatched, you'll receive a confirmation email with a tracking number. Use this number to track the status of your shipment through our designated carrier.

7. Q: Do you offer gift wrapping services? A: Currently, we do not provide gift wrapping services. However, our packaging is designed to ensure a delightful unboxing experience for the recipient.

8. Q: Are your products ethically sourced and sustainable? A: We are committed to ethical and sustainable practices. Check our product descriptions for details on materials used, and explore our eco-friendly collections for consciously curated items.

9. Q: How often do you restock sold-out items? A: Restocking frequencies vary. Subscribe to our newsletter or follow us on social media for updates on restocked items, new arrivals, and exclusive promotions.

10. Q: Can I return a sale or discounted item? A: Unfortunately, sale and discounted items are considered final sale and are not eligible for returns. Please review our return policy for more details.

Feel free to reach out to our customer support team if you have any additional questions or need further assistance. We're here to ensure your shopping experience is seamless and enjoyable!